Terms of Service.

Last updated: 21 May 2026.

Acceptance of terms

These Terms of Service (the “Terms”) govern your access to and use of the website at velasquez.info and any related communications with Carol Velasquez (“Carol,” “we,” or “us”). By using the site or contacting us through it, you agree to these Terms. If you do not agree, please do not use the site.

Description of services

The site describes four general areas of professional service: trilingual virtual legal assistance for law firms; certified legal translations between English, Spanish, and Italian; executive Spanish tutoring; and bilingual marketing campaigns. The descriptions on the site are informational. They are not promises of availability for any particular date, capacity, or scope of work, and they do not create any obligation to accept a specific engagement.

Engagement requirement

No service is provided, and no client relationship is created, until both parties have signed an engagement letter or statement of work (an “Engagement Letter”) describing the scope, fees, schedule, and any specific terms that govern that matter. Nothing on the site, in marketing materials, or in pre-engagement correspondence constitutes a binding offer to perform services. If the Engagement Letter and these Terms conflict, the Engagement Letter controls for that matter.

Not legal advice

Carol Velasquez is a trilingual virtual legal assistant and certified translator. She is not a licensed attorney and does not practice law. Nothing on this site, in conversations, or in deliverables constitutes legal advice or a legal opinion. Clients and prospective clients should consult licensed counsel in the relevant jurisdiction for advice on the legal effect of any document or course of action. Where Carol works in support of an attorney, the attorney remains responsible for the legal substance of the matter.

Translation accuracy

Certified translations are accompanied by a signed certificate of accuracy attesting that the translation is, to the translator’s knowledge, a complete and faithful rendering of the source text. The legal effect of a translated document — its admissibility, evidentiary weight, or status before a particular court, registry, or agency — is determined by the receiving authority and by applicable law. We do not warrant any particular outcome with respect to a receiving authority.

Intellectual property

All content on this website, including text, structure, and presentation, is © Carol Velasquez and protected by applicable copyright and other intellectual property laws. You may view and print pages for your own non-commercial use. Any other reproduction, redistribution, or commercial use requires our prior written permission.

Confidentiality

Confidentiality flows in both directions. We will treat materials you share with us in connection with an engagement as confidential, in line with the standards described in our Privacy Policy and any applicable NDA. In turn, you agree not to disclose non-public information shared by us — including our methods, templates, pricing approach, and any draft work product — except as needed to evaluate or use our services.

Fees and payment

Fees are set in the Engagement Letter. Unless otherwise agreed, invoices are issued in U.S. dollars and are payable within fifteen (15) days by U.S. bank transfer, Wise, or a similar method specified on the invoice. Late payments may incur a reasonable late fee and may suspend further work until the balance is cleared. Out-of-pocket expenses (couriers, notarization, apostille, certified mail) are passed through at cost with documentation.

Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the services, the site, or these Terms is limited to the fees paid by the client for the relevant engagement during the six (6) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, special, exemplary, or punitive damages, including lost profits or lost opportunities, even if advised of the possibility of such damages. Nothing in this section limits liability that cannot be excluded under applicable law.

Indemnification

Each party agrees to indemnify and hold the other harmless from third-party claims arising directly from that party’s own gross negligence, willful misconduct, or material breach of these Terms or of the applicable Engagement Letter. This obligation is mutual and narrow; it does not extend to claims arising from the indemnified party’s own conduct.

Termination

Either party may terminate an engagement on reasonable written notice. On termination, the client will pay for all work performed and expenses incurred through the effective date of termination, and we will return or delete client materials as agreed. The provisions on confidentiality, intellectual property, limitation of liability, indemnification, and governing law survive termination.

Governing law

These Terms are governed by the laws of the U.S. state of Carol Velasquez’s principal place of business, without regard to conflict-of-laws principles. Where a client is located outside the United States and applicable mandatory law provides additional protections, those protections will continue to apply to the extent required.

Dispute resolution

The parties will first attempt in good faith to resolve any dispute by direct negotiation between persons authorized to settle the matter, for a period of at least thirty (30) days from the date one party notifies the other of the dispute in writing. If the dispute is not resolved through negotiation, it will be submitted to binding arbitration administered under the rules of a reputable arbitral institution agreed by the parties, or, failing such agreement, to the state or federal courts located in the U.S. state identified above.

Updates to these terms

We may update these Terms from time to time. The “Last updated” date indicates when the most recent version took effect. Material changes will be communicated to active clients before they apply to a current engagement.

Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. These Terms, together with any Engagement Letter and our Privacy Policy, constitute the entire agreement between the parties with respect to their subject matter and supersede any prior understandings on those subjects.

Questions about these Terms may be sent to carol@velasquez.info.